The Founders of QUEST Quality Emergency & Safety Training are healthcare
professionals, Val Bilotti is a Registered Nurse and Zel Helstrom is an EMT having
more than 31 cumulative years of  health and safety education experience. We are
volunteer members of the San Ramon Fire Department and The Alameda County
Sheriffs Search & Rescue Unit.

QUEST is a 100% women owned business. We are Members of the American
College of Forensic Examiners, American College of Homeland Security,  
American Heart Association, Better Business Bureau, Castro Valley Chamber of
Commerce, NASAR, Cal State East Bay Alumni Association and the California
Council for Adult Education.

QUEST is a Certified SLEB in Alameda County.

Instructors are Certified by the American Heart Association, American Red Cross,
The American Health and Safety Institute, & American Homeland Solutions

They are Registered Nurses, Fire Fighters, and  Emergency Medical Technicians,
Paramedics and  State certified instructors.



                                 We are an Independent ASHI-authorized Training Center


Our Mission is to Promote Emergency & Safety Readiness for Employers,
Healthcare Providers and Communities
The American Safety & Health
Institute logo is a registered
trademark of the American
Safety & Health Institute.
CLASS CANCELLATION/RE-SCHEDULING

Cancellations must be made at least 48 hours before class for a 100% refund.  
Cancellations made after the 48 hour deadline will receive a 50% refund.   
Rescheduling must also be done at least 48 hours before class. A fee of $15.00 will be
issued if rescheduling is done after the 48 hour deadline.
Cancellations and re-schedules must be made in writing.  Acceptable methods are by
e-mail to
service@QUESTNorCal.com

or by U.S. Mail to:

QUEST Quality Emergency & Safety Training
20885 Redwood Road #339
Castro Valley, CA 94546

Note the cancellations or re-schedules sent by U.S. Mail must be received at least 48
hours before class for the full 100% refund or to avoid the $15.00 fee.

We reserve the right to cancel a class up to 48 hours in advance.  We will make every
effort, to contact all registered students and re-schedule the session, or give the
students a refund.
If we do not cancel the class in time and we are at fault, instructor no show for example,
then all of the scheduled students who took the time to show up will not only get their
money back for the cost of the class but also receive a Gift/Free pass to an open
enrollment class of the same type, redeemable within six months of the cancelled class
date.
Additional Information
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510-537-SAFE(7233)
Copyright© 2005-2012 QUEST Quality Emergency & Safety Training. All rights reserved.
Course Refund Policy
About Our Business
About Us
QUEST
Quality, Emergency & Safety training
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Overview
QUEST was started by health care & EMS professionals with emergency
and safety preparation in mind.
We provide CPR, First Aid, Emergency Response & Disaster training at
the convenience of your business, group, school or community
organization.
We offer a full line of emergency and safety supplies.
We will conduct evaluations and classes at your location. We provide
courses appropriate for the general public and health care providers.
Ongoing open-enrollment courses available.

Our goal is to support Emergency and Safety Readiness.