About QUESTNorCal.com

Our Goal:
We are committed to bringing you the Consultative/CPR/first aid products and services you want and
great service you'll love. We do this by providing an exciting and dynamic shopping experience that is
enjoyable and easy while being affordable. We are also committed to making your shopping experience
reliable and secure by using the most up to date technology available on the web. All credit card
transactions are transported and processed by our secure online commerce system based on proven
safe encryption technology. We are also always looking for the best products to provide for you, our
customer. If you are a manufacturer or distributor, please contact us at service@questnorcal.com  We
will gladly consider adding your product line to our selection. Thank you for visiting our site. We hope that
it has been a pleasant experience.
2. Contact Information
General Questions:         service@questnorcal.com

Mail Orders:         If you are paying by personal check, cashier's check or money order (US funds only)
please mail to the following address. Please write your order number on the check and also include a
print out of your invoice or confirmation e-mail. Thank you
QUEST, Quality Emergency & Safety Training
20885 Redwood Road #339
Castro Valley, Ca. 94546
Phone Orders:    510-537-SAFE (7233)
Fax Orders:          510-886-8118
Business Hours: Monday - Friday, 8:00 AM to 4:00 PM Pacific Standard Time
3. Sale Terms and Conditions

QUESTNorCal.com accepts online orders using VISA, Mastercard & American Express. We also accept
mail orders with a cashier's check, money order, or personal check. Net accounts are available on
approved credit, for more information please call 510-537-7233. All orders are in U.S. funds. Prices are
subject to change without notice. All orders subject to approval and acceptance by QUESTNorCal.com

Shipping and Handling

QUESTNorCal.com accepts online orders for the United States, US Territories, Military APO's and
Canada. Merchandise will be shipped via UPS ground or US Priority Mail within 1 to 5 business days.
Allow 2 to 3 weeks for first time orders. All shipping is prepaid, unless otherwise specified, with freight
added to invoice.

QUEST Quality Emergency & Safety Training's
Shipping & Handling Charges
$4.00 per order

Orders are shipped via UPS within 2 days of receipt, for delivery in 5 to 10 business days.
For Overnight Express Delivery add $35.
For 2-day delivery add $25.
For 3-day delivery add $15.
in addition to regular shipping charges.

5. Return Policy

All product returns must have prior written approval by QUESTNorCal.com management. Returns are
accepted on defective products only and with prior approval. All authorized returns will be subject to a
15% restocking charge and the shipment must include return authorization and acceptable packing list.
Shipping and handling will not be reimbursed. Defective items will be credited and restocking charges
will not be included
Quality, Emergency & Safety training
Copyright© 2005-2009 QUEST Quality Emergency & Safety Training. All rights reserved.